Continuum Analytics: Documentation

# Help and support

If you have any questions or problems with Anaconda Fusion, and you are a current Anaconda Enterprise subscriber, please contact your priority support representative.

In the Fusion Settings menu the item “Report Bug” will generate a system report that can be emailed to the Fusion support team.

## Troubleshooting

### Anaconda Fusion doesn’t load after activation and shows the following screen

This means the Anaconda Fusion service server cannot be reached at the moment of the Add-In activation. Please check that the service has been started and is running correctly.

### Anaconda Fusion asks for a valid license everytime I load the Add-In

MS Excel has a strong web cache policy that can sometimes redirect Add-Ins requests to its own cache. This means it does not send the Add-In activation request to Anaconda Fusion to serve the Add-In service, but instead loads the last Add-In page when it was activated.

To fix this behavior navigate to ~/Library/Containers/com.Microsoft.OsfWebHost/Data/Library/Caches and delete the folder named com.Microsoft.OsfWebHost.

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