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Help and support
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If you have any questions or problems with Anaconda Fusion, and you are a
current Anaconda Enterprise subscriber, please contact your priority support
representative.

In the Fusion Settings menu the item "Report Bug" will generate a system report
that can be emailed to the Fusion support team.


Troubleshooting
===============

Anaconda Fusion doesn't load after activation and shows the following screen
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.. figure:: /img/fusion_not_running_page.png

This means the Anaconda Fusion service server cannot be reached at the moment of the Add-In activation. Please check that the service has been started and is running correctly.


Anaconda Fusion asks for a valid license everytime I load the Add-In
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MS Excel has a strong web cache policy that can sometimes redirect Add-Ins requests to its own cache. This means it does not send the Add-In activation request to Anaconda Fusion to serve the Add-In service, but instead loads the last Add-In page when it was activated.

To fix this behavior navigate to `~/Library/Containers/com.Microsoft.OsfWebHost/Data/Library/Caches` and delete the folder named `com.Microsoft.OsfWebHost`.

`Source  <http://stackoverflow.com/questions/38248350/how-to-clear-client-side-browser-cache-for-excel-2016-task-pane-add-in-on-mac>`_
